If you are not completely satisfied with your purchase, we're sorry to hear that, however, simply return the item to us in its original unused condition within 14 days of receipt. Please note: goods that are bespoke or made-to-order to your specific requirements are non-refundable, unless faulty. Gift vouchers are non-returnable.
Returned items should be unused and unworn (if applicable) and must be returned in original packaging with all tags attached. We will issue a full refund subject to us receiving the item in its original condition, excluding the original delivery charge. Alternatively, if preferred, we will also be happy to exchange the item subject to availability.
Please note:
Goods will only be accepted for return if they are returned within 14 days of delivery, unless we have notified you otherwise. Please be aware that Sale items may be returned for a refund or exchange within 7 days of purchase.
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.
Please also note we will refund an item if it is faulty, after a thorough check of the item.
Please contact us via info@hokolo.com with ‘ RETURN’ in the subject bar. Please inform us why the item is being returned, i.e. faulty, damaged, wrong size, followed by your customer Order Number. This can be found on the invoice slip sent with your item. Please also indicate if you would like a refund or exchange.
Please allow 14 working days for a refund to be processed.
The address for all Returns is:
Hokolo Ltd.
8 Little Bornes
London, SE21 8SE